What is your returns policy and how do I return an item/order?

We hope you are really happy with your Cecilia London purchase. If not, please visit our Returns Policy page and you will find everything you need to know on how to return an item.

When will I receive a refund?

 If you are returning online orders, we aim to process your return and issue your refund within 10 days of drop off.

For online orders, we will send you a Refund Confirmation email as soon as we have issued your refund.

Your refund will be visible on your statement between 1 and 10 days after it has been processed, in line with the processing lead times of your payment provider.

Do I need to pay for returns?

Yes, unless items are proven to be faulty or damaged. *Emailed evidence prior to return for acceptance of free return needed.

Can I return multiple items from different orders in the same parcel?

We recommend that you keep your orders separate as returning items from different orders in the same parcel may cause a delay in processing your refund.

Can I track my return?

Yes, returns can be tracked as long as you have used a trackable service, however, if you are using a service that is not trackable, please keep your proof of purchase.

Can I get a refund if the price has changed since I ordered it?

As an online business our prices change in response to fashion trends, stock and demands from customers. In this case we will not refund the difference.

Do you refund Delivery charges?

Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect.

What happens if my card in no longer in use?

You can update any of your details in your account by following the steps below:

  • Sign in
  • Select the ‘My orders’ tab
  • Select Payment & Billing tab
  • From there you can delete your old card details.

How long do I have to drop off my parcel once I have created my return?

Once you have created a return through the return’s portal, remember to drop off your return within 14 days. The quicker you drop, the quicker you get your refund!