How can I pay on your site?
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
- Mastercard and Visa credit cards
When is payment taken from my card?
When you place your order, we ask your bank for authorisation of your debit/credit card.
When we despatch your goods to you, you’ll receive an email to confirm which items are being sent and the exact amount that will be charged to your card.
If for any reason we are unable to send an item, you’ll only be charged for the items we do send.
Why has my card payment failed?
We do understand how frustrating it is when a payment fails, which could happen for several reasons.
Please check the following:
- All details have been entered correctly
- The billing address is the same as the card’s registered address
- You have sufficient funds available
- We accept the payment method/card type
If everything seems to be correct and it’s still not working, please try using a different web browser; Google Chrome, Mozilla Firefox, Internet Explorer for example. Please also try clearing your browser’s cookies and search history.
If none of the above works for you, please Contact us and we will look into this for you.